FAQ

  1. What services do you offer?
    We specialize in high-quality custom DTF gang sheets, hoodies, T-shirts, and sweatshirts.

  2. What is DTF printing, and how does it work?
    DTF (Direct-to-Film) printing is a process where designs are printed onto a special film and then heat-transferred onto a garment. It allows for vibrant, durable, and versatile prints on various fabric types.

  3. How do I place an order?
    You can contact us via phone or email to discuss your needs, review design mockups, and finalize your order details. Payment is required before work begins.

  4. What file types do you accept for designs?
    We prefer high-resolution files in formats such as PNG, JPEG, PDF, AI, or PSD. If your design needs adjustments, we offer graphic design services to help.

  5. What is your turnaround time?
    Our standard turnaround time is 5 days to 2 weeks, depending on the complexity of the order. Rush services are available for an additional fee.

  6. Do you offer rush orders?
    Yes, rush orders can be accommodated for an additional fee. Contact us directly to discuss your timeline and needs.

  7. Can I see a proof or mockup before production?
    Yes, we provide digital proofs/mockups for your approval before production begins. It’s crucial to review all details carefully to avoid errors.

  8. What is your minimum order quantity?
    We do not have a minimum order requirement for most services, allowing flexibility for both small and large orders.

  9. Do you offer bulk discounts?
    Yes, we provide discounts for bulk orders. Contact us for details based on your specific needs.

  10. Can I provide my own garments for customization?
    Yes, we can work with garments you supply. However, please consult with us beforehand to ensure compatibility with our printing methods.

  11. What is your refund and return policy?
    We do not offer refunds for completed products unless there is a substantial error on our part. We encourage open communication during the mockup and approval process to avoid issues.

  12. Do you ship orders, and is there free shipping?
    Yes, we ship nationwide. Free shipping is available for U.S. orders over $75.

  13. How durable are your prints?
    Our prints are highly durable, vibrant, and designed to withstand regular washing and wear. Follow our care instructions for the best results.

  14. Do you keep customer designs on file for future orders?
    Yes, we keep your designs on file for repeat orders. If changes are needed, we can adjust your saved design upon request.

  15. Can I customize designs for a specific event or business?
    Absolutely! Whether it’s for a corporate event, a family reunion, or custom merchandise for your brand, we’re here to help bring your vision to life.