Refund policy

At Baylee's Creations T-Shirts and More, we are committed to delivering high-quality products and exceptional service. To ensure transparency, please review our return and refund policy carefully:

1. No Refunds for Completed Products

We do not provide refunds for completed products or services unless there is a substantial error or omission caused by us that was not included in the approved mockup.

2. Digital Proof/Mockup Approval

Before production begins, we provide a detailed digital proof/mockup and itemized invoice for your approval. It is your responsibility to verify all details, including:

  • Spelling
  • Sizes
  • Quantities
  • Product specifications

Once approved, we are not responsible for any errors in the final product.

In order to guarantee the highest print quality, we must insist that submitted images MUST be 300DPI resolution or higher. We are not responsible for customer submitted low-resolution images.

3. Inspection of Printed Products

All printed products, including Direct-to-Film (DTF) items, must be inspected upon collection or before leaving our facility.

  • No refunds or replacements will be issued for products that have left our facility unless a manufacturing defect is evident.

4. Remakes and Adjustments

If a product is deemed unsatisfactory but aligns with the approved mockup, we may, at our discretion:

  • Offer a remake for a fee equivalent to the cost of producing a new product.
  • Provide adjustments within the specifications of the original mockup.

5. Shipping and Returns

  • Customers are responsible for the cost of return shipping for any remakes unless the issue was caused by our error.
  • Returned items must be in their original, unused condition for consideration.

6. Exceptions

Refunds or replacements may be considered if:

  • The error was caused by us and is not present in the approved mockup.
  • The product was damaged due to a manufacturing defect.

7. Open Communication

We encourage open communication throughout the design and production process to ensure your satisfaction. If you have any concerns about your order, please contact us immediately.

If you have any questions about our return and refund policy, feel free to reach out:

  • Phone: (405) 831-3028
  • Email: Bayleescreationtees@gmail.com

We appreciate your understanding and cooperation. Thank you for choosing Baylee's Creations T-Shirts and More!